Returns & Refunds

Returns & Refund Policy

Last Updated: January 2025

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

7 Days

Return Window

24 hrs

Approval Time

5–7 Days

Refund Timeline

Return Eligibility

You can return products within 7 days of delivery if:

  • The product is unused and in original condition
  • Original packaging is intact with all tags and labels
  • Product is not damaged or tampered with
  • You have the original invoice/receipt

Non-Returnable Items

The following cannot be returned for hygiene and safety reasons:

  • Opened cosmetics and makeup products
  • Used skincare items
  • Products with broken seals
  • Discounted or sale items (unless defective)

How to Return

  1. 1
    Contact Us: Email glovianepal@gmail.com or call +977-9700003327 within 2–3 days
  2. 2
    Provide Details: Share your order number, product details, and reason for return
  3. 3
    Wait for Approval: We'll review and approve eligible returns within 24 hours
  4. 4
    Ship Back: Pack the item securely and ship to our address (we'll provide)
  5. 5
    Get Refund: Receive refund within 5–7 business days after inspection

Refund Methods

  • Online Payments: Refunded to original payment method
  • Cash on Delivery: Bank transfer or store credit
  • Note: Delivery charges are non-refundable (except for defective products)

Damaged / Defective

  • Contact us immediately with photos
  • We'll arrange free pickup
  • Full refund or replacement
  • Delivery charges also refunded

Note: This policy applies to purchases made through glovia.com.np only. For purchases from retail partners, please check their respective return policies.

Returns Department

glovianepal@gmail.com+977-9700003327

Hours: 10:00 AM – 6:00 PM (Sun–Fri)

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